I wrote to the owner and manager and have not yet received a response. Below is the content of my email.

After purchasing your package deal with Groupon in April, I booked an appointment with a new generation stylist in September. I was greeted by Jackie immediately upon arrival and was guided to my chair by Carley shortly after that. Upon arriving to the colouring section, Carley’s greeting was less than satisfactory. The first thing she mentioned to me was that I had my gown on backwards and that I should probably put it on the correct side. That wasn’t a big deal but in retrospect, I would have appreciated a warmer welcome. After sitting down, it felt as though my consultation with her was rushed. I explained what I was looking for – something different – but she mentioned that there was not much we could do since I had obviously coloured my hair. At her request, I informed her that I had used “box dye”, and she made a facial expression that indicated that this was an issue. Although I understand that it can be difficult to colour over box dye, I immediately felt judged. Carley never asked when I had dyed it last, and as it was dating from March, I didn’t think this would have been an issue six months later. Finally, I gave in to her insisting that she could not do lowlights, or highlights, as my colour would affect it, and agreed to her insisting that the only thing she could do was one colour. Following that, she asked what I was looking for in terms of a cut. I showed her photos I brought along with me and she seemed ambivalent – not indicating whether she knew what I wanted or not. She mentioned that we would “figure it out” as we went along. I found this somewhat troubling for a consultation. Finally, she walked over to speak to the senior colourist, and they started laughing while staring my way. Of course I realize that it may not have been regarding my situation, but I think this was the moment I decided that it just wouldn’t work out. It was the last straw in a series of disappointments. I felt that Carley was generally not approachable and quite condescending. I am very displeased by the whole experience and with the way Carley reacted when I indicated that I was leaving. Again, she didn’t seem very genuinely concerned about the situation and did not take any steps to prevent me from leaving. The manager then offered to book me with another stylist but I regret to inform you that the experience I had left such a bad taste in my mouth, that I will not be returning to your salon. Having gone to many salons around town, I have never received this type of treatment, and I wanted you and the management/owners to know that Carley may not represent your business vision in the most adequate way. Being a professional myself, I realize the importance of reputation, and unfortunately, Carley has not done what she could to maintain this reputation.